Local media reported that a major telecom giant’s network breakdown on Friday caused issues with cell services and internet access for Canadians. Rogers experienced a significant outage that affected banking services, passport checkers, and the ArriveCAN app, which is used for border control, angering customers and escalating criticism of the company’s hegemonic position in the market. According to authorities across Canada, some callers could not even reach emergency services via 911 calls.
The business acknowledged that both its wireline and wireless networks were affected by the outages. However, the cause of the problem is still a mystery.
“We are aware of how our outage is affecting your life. We have all of our technical partners and resources fully deployed to address the issue. We will let you know as soon as we are aware of the precise time when the Networks will be fully functional. We are currently concentrating on the answer, “the telecommunications behemoth stated in a tweet.
The message continued, “Some of our customers have inquired about credits, and of course we will be proactively compensating all consumers and will offer more details soon.
After a 19-hour service disruption, the network was finally starting to restore, the business reported late Friday night.
Tony Staffieri, the president and CEO of the business, expressed regret for the downtime in a separate message posted on its website “We disappointed you today. We will strive to improve.”
Staffieri said that the business is “working to fully identify the core cause of this outage” and made a commitment to “put this right” for its clients by giving “credit to all our clients affected by the outage.”
Media claimed that a representative for Public Safety Minister Marco Mendicino said Friday night that the disruption was not caused by a cyberattack.
